“A good understanding of not just customer service principles, but how people experience a service and how we can lead our teams to improve. The constant use of working examples was really helpful.”
Whether your business is big or small, customer service is a core business skill for your business’s success. Good customer service can impact on sustaining customers, encourage word of mouth, encourage confidence in your customers, and help your business to grow.
Whilst the importance of customer service is clear, it requires time, resources, and training to become excellent.
This workshop explores:
- Resourcing, implementing & improving on customer service strategies.
- Setting service quality standards for your team.
- Communication & relationship building skills.
- Managing customer difficulties and complaints.
- Using technology to capture and present KPI’s.
This workshop provides credits towards the unit BSBCUS501 Manage Quality Customer Service, of the Diploma of Leadership and Management. The unit can be achieved by completing workplace based assessments (additional charges apply). Contact us to register now to achieve this nationally recognised qualification.
“A great start to setting some parameters around my expectations of customer service.”
Andrea Mead, Heatie BBQ’s
“I Loved the activity, opened my mind to possibilities within my workplace. I believe I now have more confidence to guide our team to improve our customer service.”