“A good understanding of not just customer service principles, but how people experience a service and how we can lead our teams to improve. The constant use of working examples was really helpful.”
Participants must complete 12 units of competency to achieve the qualification.
The program is delivered through:
These 12 units comprise of 4 core units plus 8 elective units:
Core Units
| BSBLDR401 | : | Communicate effectively as a workplace leader |
| BSBLDR402 | : | Lead effective workplace relationships |
| BSBLDR403 | : | Lead team effectiveness |
| BSBMGT402 | : | Implement operational plan |
Electives Group A (Compulsory)
| BSBINN301 | : | Promote innovation in a team environment |
| BSBMGT403 | : | Implement continuous improvement |
| BSBWHS401 | : | Implement and monitor WHS policies, procedures and programs to meet legislative requirements |
| BSBWOR404 | : | Develop work priorities |
Electives Group B (Choose at least 3 Units)
| BSBCMM401 | : | Make a presentation |
| BSBCUS401 | : | Coordinate implementation of customer service strategies |
| BSBLED401 | : | Develop teams and individuals |
| BSBMGT401 | : | Show leadership in the workplace |
| BSBPMG522 | : | Undertake project work |
Electives (Optional)
| BSBREL401 | : | Establish networks |
The program is delivered through:
- 12 x 1 day face-to-face training sessions (one session per month)
- Assessment of competency via worksheet tasks
- Mentoring with experienced trainers
- Access to very high quality resources and progress information through our Student Management System
Our particular strengths:
- Face to face sessions in small groups with activities and discussions – always engaging and never boring
- Quality feedback from our very experienced assessors to help you learn as well as assess competence
You will receive a Nationally Recognised Qualification after completing the training and assessments.
Please call (08) 7127 4885 if you want to discuss your career aspirations. Our career counsellors are always happy to assist you.
What’s Included:
Total investment for the qualification is $3,600.
Price includes:
- 12 x 1 day training
- Course notes
- Assessments
- One-on-one mentoring
- Templates
- Membership of our student alumni
- Refreshments & lunch during training
- Qualification parchments
PATHWAYS
Certificate IV in Leadership and Management holders can confidently work as:
- Office Coordinators
- Office Managers
- Team Leads
Certificate IV in Leadership and Management qualification contributes 40 (hrs) professional development units (PDUs) towards many professional memberships i.e. Australian Institute of Management, Australian Computer Society, Engineers Australia.
| Certificate IV in Leadership and Management |  |
Diploma of Leadership and Management | |
Advanced Diploma of Leadership and Management |
WHAT PAST ATTENDEES SAY:
“A great start to setting some parameters around my expectations of customer service.”
Andrea Mead, Heatie BBQ’s
“Fun and enjoyable, opened my eyes to my own thoughts and knowledge.”
Dwayne Zander, Draughtsman, Jacksons Australia
“From this course I gained real life skills to take back to the workplace, and also learned a lot about myself.”
Kate Greenshields, Wellness & Lifestyles
“Henrietta is great at modifying her training to suit the requirements of the participants, has excellent knowledge of the theory and focuses on ensuring we come away with tools we can use rather than only knowledge of theory.”
Donna Osborne, Team Leader – Operations, Sustainability House
| Certificate IV in Leadership and Management Start Dates | |
| Monday | |
| 1st December | |
| 2nd December | |
| 12th December | |
| 23rd January | |
| 20th February | |
| 27th March (2017) | |
| 24th April (2017) | |
| 22nd May (2017) | |
| 19th June (2017) | |
| 17th July (2017) | |
ENROL
Places are strictly limited. So, download, complete and send us the Student Enrolment Form to register in the program now!
Download the Student Handbook (317kb PDF)
Download the Qualification Outline (300kb PDF)
Download the Student Enrolment Form (174kb Doc)
Call us now on (08) 7127 4885 for more information.
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